Leveling Up in March 2020 1

Meet Rob Stuck, the new District Manager for the Charlotte market.

Tell us how you feel about becoming a District Manager for Autobell?

I’m incredibly excited to step into my new role as a district manager. I’ve worked for Autobell for 14 years, and I look forward to using all the experience and knowledge I’ve gained working with many great leaders to help grow and develop my team.

Tell us about the most impactful experience you had with a team member or customer at Autobell?

One of my favorite things Autobell has allowed me to do is invest in the people I work alongside. Nothing is more exciting than watching a guy or girl I’ve personally spent time with exceed at Autobell or reach a personal milestone.

Tell us something about yourself we may find surprising?

In my free time, I enjoy going to the gym or spending time with my friends outside of work. I’m also a fan of the Carolina Panthers and Charlotte Hornets and enjoying watching the games here in Charlotte.

Tell us how you plan to live out our purpose, Brighten the World by Helping Others Shine®?

I will live out our purpose by leading by example at work and in life. I want to continue to invest in our team members, as well as create exceptional experiences for our customers.

Leveling Up in March 2020 2

Meet Isaac Mayo, the new store manager at #43 in Chesapeake, VA.

Tell us how you feel about becoming a Store Manager for Autobell?

When I first found out about my promotion, I was ecstatic! There were so many ideas flooding my mind that I could not wait to implement at store 43. Although I was very excited, I was unsure if I was ready for the position. Many people have said to me, "As long as you try your best, you should have nothing to worry about." The team members at store 43 believe that we can achieve our shared goals. With their help, we will learn, grow, and succeed in making this store great!

Tell us about the most impactful experience you had with a team member or customer at Autobell?

The most impactful experience I have ever had at Autobell was with a customer named Donald. He was in his late sixties and asked what he would have to do to apply at store 88 (Chesapeake, VA). After talking about the various tasks we accomplish on a daily basis, he finally told me he was joking. We laughed together, and then he thanked me. I was confused as to why he was thanking me, so he told me he spent his whole life in Washington, DC, and had never met anyone that would give him the time of day to assist and answer his questions. He then told me that recently he had been diagnosed with a terminal illness and was genuinely grateful for meeting someone at a customer service establishment that he could laugh alongside. I offered to shake his hand, but he hugged me instead. We exchanged a few extra words, and I thanked Donald for coming in that day. Right before he went to drive off, he wished me the best of luck on my journey through life.

Tell us something about yourself we may find surprising?

The one thing people may not know about me is that I love watching movies. The art behind taking a script and truly capturing the audience's attention is not easy. It takes a very creative mindset and is something that has always amazed me. My favorite movie to date is The Dark Knight. The movie alone is excellent, but understanding the genius of the main antagonist is why it’s my favorite movie.

Tell us how you plan to live out our purpose, Brighten the World by Helping Others Shine®?

I plan to work hard and always do my best. Doing everything that I can to better those around me and help my team grow. We have a hard-working crew along with a great culture that lets customers know we care.

Leveling Up in March 2020 3

Meet Danny Ruggiero, the new store manager at #18 in Gastonia, NC.

Tell us how you feel about becoming a Store Manager for Autobell?

It is honestly such a surreal feeling. Shortly after I got hired at #7 (Lincolnton, NC) over three years ago, I knew that Autobell was going to be my career. I focused a lot on looking towards the future and being the best person I can be all the time! To see my dream become a reality is an indescribable feeling.

Tell us about the most impactful experience you had with a team member or customer at Autobell?

Although I've had thousands of customer interactions and worked alongside hundreds of team members, the most impactful experiences I’ve had are surrounding myself with the best examples of what I strive to be like every day. Store Managers John Snyder #7 (Lincolnton, NC), Darin Icard #6 (Gastonia, NC), Tayler Long #22 (Shelby, NC), and District Manager Shea Houser, along with so many others have helped me become who I am today. They knew who I wanted to be and always held me at a high standard and set high expectations making sure I always did things correctly. They are like family to me.

Tell us something about yourself we may find surprising?

I have always had a huge interest in diesel trucks. My friends and I like to find ways we can make them faster or look cleaner. I've also ridden four-wheelers growing up and recently got back into that activity. Also, my family is heavily involved in racing. My dad is the shop foreman for Kyle Busch at Joe Gibbs Racing, and my brother is the lead fabricator at Hendrick Motorsports. Additionally, my brother drives racecars, so growing up, all our time was spent at the track racing on the weekends up and down the East Coast.

Tell us how you plan to live out our purpose, Brighten the World by Helping Others Shine®?

I plan on carrying out the Autobell purpose every day by always being the absolute best person I can be, investing in myself and my team members. Also, by making sure we have every resource needed to carry out our vision in the best way possible, treating our customers with a level of professionalism and utmost service that is unmatched.