Store 85 01

Meet Christian Mills, the new store manager for Autobell #85 in Fort Mill, SC.

Tell us how you feel about becoming a Store Manager for Autobell?

Becoming a Store Manager is an amazing feeling. Words cannot explain the excitement I have. It has been something I have worked hard to accomplish.

Tell us about the most impactful experience you had with a customer at Autobell?

The most impactful experience I have had at Autobell is building relationships with specific team members. In particular, being someone’s manager but still being able to talk them through a rough time or a personal problem has been special to me.

Tell us something about yourself we may find surprising?

I’m a huge Panthers fan; I have been watching the team since I was a little kid. I love going to games on Sundays.

Tell us how you plan to live out our purpose, Brighten the World by Helping Others Shine®?

I plan to improve on being the best version of myself possible and getting after it with my team. Every day is an opportunity to be better than the day before!

Gabriel Pope 01

Meet Gabriel Pope, the new store manager for Autobell #62 in Acworth, GA.

Tell us how you feel about becoming a Store Manager for Autobell?

Becoming a store manager for Autobell has been a career goal of mine. I started working at Autobell back in high school at the Garner, NC, location (#26) with Operating Partner Bryan Smades. I enjoyed every bit of time at work, for Autobell is genuinely like a family. I quickly worked my way up the ladder to become an assistant manager there. I joined the U.S. Navy to give service to my country, as my grandfather did. After serving a short time, I went on to college at Western Carolina University in NC, where I met another great mentor, Tyler Samotis, at #AAC in Waynesville, NC. At #AAC, it quickly became a goal of mine again to climb up the ladder, all the way to becoming an MT1 manager, and Tyler helped me get there. I will never forget the call I got that day, while I oversaw #AAC for the weekend, from my District Manager Ryan Moore, offering me the position as store manager at #62 in Acworth, GA. I was immediately blown away by the offer, but of course, I needed to check with my fiancée on such a sudden and big move. Without hesitation, she supported me.

My fiancée and I quickly drove down to Acworth, GA, to check out the area, the store, and to start hunting for a place to live – we immediately fell in love with the area. Once I saw #62, I knew this is where I needed to be and the store I wanted to manage. At first, I was nervous, but the team members and managers here welcomed me without hesitation. Although there is a lot of work that needs to be done to get this store to its greatest potential, and I still have a long way to go and a lot to learn, I know I have a great team and store managers to help me along the way so that I never stop unlocking my full potential.

Tell us about the most impactful experience you had with a customer at Autobell?

The most impactful experience I have had with a customer at Autobell was already here in Acworth, GA. It was before I even started on my first day. My fiancée and I were out at dinner, and the owner of the establishment (which I didn’t know at the time) came and sat next to us and started talking. We had a long conversation about where we were from and why we were down here, and how we loved this restaurant – then he went on to tell us that he owns the place. He mentioned that he comes to Autobell but gets the ride-thru because he does not have time to wait. I told him that that was the first step I am going to accomplish at this store. Without hesitation, he welcomed us to the area and said that he was glad that I am here and would send all his employees my way for a wash. Not even a few days later, during my first week here as a store manager, he came to the wash, where I immediately greeted him and completed his car with an exceptional clean. He asked to shake my hand and said he would always be back, and he has already returned twice.

Making this impact with a customer outside and inside of work was exciting. I know the first step is getting the customer inside the door and then keeping the customer coming back. Knowing I was able to do that on my first week as a store manager encouraged me, for I know there are many customers I can continue to get in the door and brighten their day.

Tell us something about yourself we may find surprising?

I spent my entire life traveling the world, from serving in the Navy to being a missionary. When I was just in 5th grade, my family and I moved to Nairobi, Kenya, Africa, where we lived and did missionary work for five years. From there, we went to Tanzania, London, Turkey, Uganda, and many more. I spent my entire childhood growing up overseas, learning different cultures, and making friends with kids from all over the world. I was able to communicate, understand, and acknowledge cultural differences that others may not be able to. I believe this gives me a unique opportunity to coach and teach my new team here at #62 in a new way, for I can communicate and understand each of my team members’ abilities. With all my travel experiences, I have never found myself running into any issues in getting settled and making a new place, home, and the people around me my family. Being here at #62 for just over a week now, I feel I have already accomplished that. My team members respect me as I do them, and we already feel like a hardworking family striving to express the purpose, mission, vision, and values of Autobell.

Tell us how you plan to live out our purpose, Brighten the World by Helping Others Shine®?

I plan to continue to bring former and new customers back in the door, to express our purpose, mission, and vision here at Autobell, and for them to witness this purpose with every single visit. This way our customers’ friends and family also notice their clean car and want the same experience. This type of awareness and communication is vital in any community. It shows that Autobell is not just any company, but a company that cares and puts its customers first every time. Store #62 has a lot to offer and a long way to go. Still, I have complete faith in myself and my team that we can exemplify the purpose, mission, and vision of Autobell every day with every customer and within ourselves to help Brighten the World by Helping Others Shine®.

Melvin 77 01

Meet Melvin Wilkins, the new store manager for Autobell #77 in Portsmouth, VA.

Tell us how you feel about becoming a Store Manager for Autobell?

Words could not express the feeling of getting the call, saying that I would be taking over as Store Manager for my location. I am grateful for the opportunity to show everyone what my team and I can bring to the company.

Tell us about the most impactful experience you had with a customer at Autobell?

This customer just arrived from out of town and decided to stop in at my location for a wash. He purchased an interior and exterior cleaning, received the service, and left. The customer returned to our location saying that he had misplaced his wallet, and my location was the last place he had been. We searched for the wallet but had no luck finding it. The customer was agitated that he had misplaced his wallet, being that he had just arrived from Detroit. Later in the day, we came across the wallet but had not taken any contact information from the customer. The only things that could link us to the customer were a bank card and a Cash App card. We called the bank first to see if they could contact him, but unfortunately, they could not. After trying to reach him through the bank, we decided to do something a little different. I sent the customer $1.00 through Cash App, and in the description box, I put “Autobell Car Wash, found your wallet.” Later that day, he would see the message and send the $1.00 back with his cell number in the description. I messaged him, letting him know that his wallet was safely stored away, and gave him our hours of operation. The following day the customer returned, and the amount of sincere gratitude he expressed would warm the heart. The feeling of being able to help the customer in his time of trouble is one that I will never forget.

Tell us something about yourself we may find surprising?

Something a lot of people may find surprising about me is my love for country music. Not a day goes by where I do not entertain the rest of the team with the beautiful sounds of my voice.

Tell us how you plan to live out our purpose, Brighten the World by Helping Others Shine®?

Getting customers in and out with a bright, clean vehicle will always be my purpose and joy. For every customer who receives a wash at my location, I want them to be able to leave and tell as many people as possible about the hardworking, dedicated, and ambitious crew that we have working here.

Ameer 63 01

Meet Ameer Nadir, the new store manager for Autobell #63 in Alpharetta, GA.

Tell us how you feel about becoming a Store Manager for Autobell?

I am very excited about becoming a store manager. Some of the best managers have coached me, which makes me confident in running a store. I am very humbled by the opportunity given to me by my former District Manager Beau Watson and excited to continue to learn and grow within the company and myself.

Tell us about the most impactful experience you had with a customer at Autobell?

I would always work at my past store, so most customers would know me by name. It is fantastic to build relationships with customers and show genuine care about each other and how your lives are going.

Tell us something about yourself we may find surprising?

I have a leg length discrepancy, making my right leg 1.3 inches shorter than my left leg. I’ve always had this issue, but it never stopped me from achieving things physically and mentally.

Tell us how you plan to live out our purpose, Brighten the World by Helping Others Shine®?

I am a very positive and electric person. I command myself always to smile no matter how bad things get. I love being able to make someone’s day, especially when theirs is not going so well.