Shining Bright in April
Store Manager Nicki Chapman at #40 in Hendersonville, NC, is exceptional at providing every customer an exceptionally clean car. Customer John W. left Nicki a fantastic review and a five-star rating on Google.
“I drive a white 2016 Dodge Charger, and when I brought it into Autobell, I’m sad to say it was embarrassingly dirty, especially on the black plastic/leather parts, pretty much to the point where I’d rather pay someone else to wash it. One of the managers, named Nicki [Chapman], did my car. She cleaned the interior of my car perfectly along with every other part. She was very nice, polite, and took care of everything I needed, all within about 15 minutes or less. I did not see her or any employees walking the whole time; all of them were running and working hard together as the store was somewhat busy. I have not had my car washed in a while, but I will definitely come back and ask for Nicki once it gets dirty again.”
Team Member Seth Hollatz from store #36 in Hampton, VA, provided excellent customer service by showing several of the Autobell values, and customer Ashley A. wrote to us about her recent visit.
“We bought the Unlimited package from Seth [Hollatz] on March 9, and he was very helpful and polite. When I came back on March 13 to get my car cleaned, he knew precisely who I was, and once again was helpful and polite. I am just amazed that out of all the cars he sees a day, he still remembered me. I would love for you and him to know how excellent he is as an employee of Autobell.”
How do you make Autobell the first choice for when a customer wants a clean car? Just ask managers Josh Gonzalez and Ryan McCorick at store #03 in Charlotte, NC. Customer Labreshia B. wrote about how a difficult start ended in fantastic customer service from Josh and Ryan.
“I was unsatisfied with the results of my car cleaning, so I called customer service and was told I could return to this location for a resolution. Josh [Gonzalez], the manager, personally took care of my request with assistance from Ryan [McCorick]. They both took time and paid attention to detail when it came to cleaning the inside and outside of my vehicle. It looks and smells immaculate! I believe this is the first time I have ever received 100% satisfaction from having my car cleaned and detailed. I also received a coupon to have a full-service wash, free of charge, due to the not-so-good experience my car encountered this morning. I am still so amazed at how well Josh and Ryan provided me with the best customer service imaginable! They truly made my day, and I will continue to use Autobell for my car cleaning needs!”
Team Member Sam Shuey at store #83 in Sterling, VA, was on a mission to save customers time while providing an exceptionally clean car. Customer Michelle A. was impressed with her recent visit to Autobell and wrote to let us know about her experience.
“This is my second time going to this location, and you all provide extraordinary customer service. I have been to other locations in Ashburn, and they walk around your car and do the minimum cloth dry, they half-clean and vacuum your car. Sam [Shuey] even wiped down the spot people usually miss between the mirror and window. Another young man was cleaning a car next to me, and he was also meticulous in the manner in which he cleaned the car. They were moving quickly but not at the cost of doing a poor job. I am very impressed and plan to use this location in the future.”
Accountable and trustworthy are two of the values we look for in an Autobell team member. Customer Lindsay H. called the Home Office to let us know about her wonderful experience with team member, Francis Gray at store #71 in Norfolk, VA.
“I wanted to let you know about my wonderful experience with your very professional and nice employee named Francis [Gray]. He showed excellent customer service skills when I misplaced my wallet, and I am very impressed with how Francis handled the issue.”