Meet Almarie Baucom, Claims Coordinator for Autobell.

If you’ve ever had to report car damage to the home office, you’ve likely talked to Almarie Baucom. Let’s hope you haven’t… and let us introduce you. Almarie is continuing to support our store teams in the newly formed Claims Coordinator position with our Safety, Health & Risk Department and is responsible for making sure any necessary repairs and communications with our customers go smoothly.

“I’m the main contact between the stores and body shop. I make sure the store manager stays as the main point of contact for the customer, and we solve the problem quickly,” says Baucom. “For a direct repair, I am the adjuster and get those payments approved.”

Baucom credits continuous process improvements and good communication from store managers in making the claims process painless. She says that completing the incident report with detailed descriptions, taking good pictures, and attaching the appraisal document with verification that all information is accurate is key to a successful claim.

“I like that it takes quick problem-solving skills to know what to do on the spot. I need to make a judgment call to help the company save money and help the customer,” says Baucom. “I count on my internal instincts and see the case from beginning to end in my head -- I love the challenge.”

Baucom is quick to point out that process improvements have helped store managers complete direct repairs quickly with the introduction of the 24-hour Hendricks parts ordering system and partnerships with select body shops to provide a trusted source and better experience for the customer.

Almarie began her career with Autobell in 2014 and is a native of sunny Florida. She says she has “cars in her blood” and drew and designed them growing up. Her favorite road trip was a spontaneous trip to Maine with her husband; highlights were Alexandria, Port of Maine, and Annapolis (she even stopped to see Annapolis location #81). She’s a fitness and wellness enthusiast who married and graduated from college during the pandemic.